An inquisitive Systems Tester turned Administrator with 4+ years experience interacting directly with clients to effectively serve their needs.
Contact
Location
Letterkenny,
Co. Donegal
IE
Work
Administrator
2017-03-01
— 2020-01-01
Performed front-of-house Reception and Administration duties to best facilitate appointments between clients and Money Advisers.
- Dealt with queries from clients, both in person and via phone calls/emails.
- Acted as the first point of contact with new clients while maintaining a high level of confidentiality.
- Conducted initial client assessment, added their details to MABSIS, and printed out a client file for Money Advisers to use.
- Updated notes on client files via MABSIS in regard to correspondence, appointments, and debts.
- Produced and posted out appointment letters to clients on behalf of the Coordinator and Money Advisers.
- Performed a monthly stocktake of clients, closing out inactive files and verifying active cases.
- Assisted in processing special accounts, by doing preparation tasks such as contacting Credit Unions for updated account balances.
Clerical Services
2017-01-01
— 2017-03-01
Performed general Administration tasks for the Centre and it's clients, such as typing letters and producing resumes.
- Designed a new brochure for the centre to better promote the courses and services offered.
- Respected confidentiality while interacting with clients, and their personal data.
- Pushed for an update of software used to host the Congress Centre's website, to maintain security standards.
- Reliably and punctually provided finished projects to clients.
Graduate QA Systems Tester
2014-05-01
— 2015-09-01
Produced and executed test plans to maintain the functionality of Compass billing software.
- Organised internationally attended status meetings on a weekly basis.
- Provided reports and walkthroughs to development teams detailing and demonstrating issues.
- Estimated project scope and timeframe, and adhered to submitted timescale as best as possible while working towards project milestones.
- Wrote and executed test plans to identify errors with Compass, and verify any fixes provided by the development team.
- Worked as part of a team to promote awareness of Business Process Testing internally, as part of a QA Key Initiative.
- Helped Development automate Compass regression testing, allowing testers to focus more time towards functional testing.
Sign & Printing Specialist
2013-06-01
— 2013-07-01
Designed and produced vinyl graphics for customers, and applied them to their vehicle or premises.
- Designed graphics to client specific requirements in multiple design softwares.
- Printed vinyl graphics for both signs and vehicles.
- Assembled and installed signs at client premises.
- Applied vinyl graphics to client vehicles.
Education
Rossan College
2018-04-01
— 2018-06-01
Payroll Manual and Computerised, Level 5 FETAC
MABS NDL
2017-04-01
— 2017-04-01
Client Assessment Induction Training, Level 3 FETAC
Rossan College
2017-04-01
— 2017-06-01
Customer Service, Level 5 FETAC
Safetech Consulting & Training
2017-04-01
— 2017-04-01
Health & Safety Awareness, Level 3 FETAC
Safetech Consulting & Training
2017-04-01
— 2017-04-01
Primary Course in Food Hygiene, Certificate
eCollege.ie
2016-04-01
— 2017-01-01
Graphic Design & Illustration Using Adobe Illustrator, Adobe Certificate
Solas Training Centre
2013-09-01
— 2014-04-01
Software Developer, City & Guilds
Letterkenny Institute of Technology
2009-09-01
— 2013-05-01
Computers with Computer Games Development, Bachelor of Science
Abbey Vocational School
2004-09-01
— 2009-06-01
Leaving Certificate, Level 5 FETAC
Awards
ISEB Foundation Certificate in Software Testing
2014-11-01
International Software Testing Qualifications Board (ISTQB)
Skills
Game Development
Unreal Engine and UnityProgramming
Python, Java, C#, C++, SQL, COBOL, and JCLWeb Development
HTML, CSS, JavaScript, Jekyll, and ReactCreative Design
Adobe Photoshop, Adobe Illustrator, Blender, and GIMPLanguages
English
Native Speaker